Scale past the founder. Scissortail Fractional provides fractional COO leadership for Broken Arrow businesses — the part-time senior operations executive who builds the process design, team structure, and management systems that Broken Arrow's growing healthcare, manufacturing, and professional services companies need.
Edmond has grown into one of Oklahoma's strongest small business markets. Professional services, construction, healthcare, retail, and family businesses of every kind. What a lot of these businesses share is an operational gap: the founder is still managing everything, there are no real systems, and the business cannot scale because one person is the bottleneck. A fractional COO fixes that.
Broken Arrow's manufacturing, healthcare, and retail businesses often have production or service delivery processes that live in people's heads rather than in documented systems. A fractional COO maps those processes, identifies failure points, and builds the documented workflows that allow consistent execution regardless of who is in the building.
Broken Arrow businesses competing with Tulsa metro employers for skilled workers need management infrastructure that creates clarity and accountability. Meeting cadences, defined role ownership, and performance frameworks that your Broken Arrow team actually follows, not theoretical org charts.
For Broken Arrow manufacturers, the key metrics are production efficiency, scrap rates, and labor cost per unit. For healthcare practices, it's patient throughput and payer mix. For service businesses, it's utilization and rework rates. The 5 to 10 numbers specific to your Broken Arrow operation, tracked weekly, reviewed in a standing meeting, tell you what's actually happening before it becomes a problem.
Systematic oversight of the contractors, vendors, and service providers your business depends on.
Building the operational infrastructure so the business runs without the founder in every decision, which is the prerequisite for growth or exit.
Broken Arrow's labor market is competitive, particularly for skilled trades, healthcare workers, and experienced operations staff. A structured hiring process and a documented onboarding framework get new Broken Arrow employees productive faster and reduce the costly turnover that informal hiring and sink-or-swim onboarding creates.
Every decision, every problem, every question routes through you. The business runs on your energy, not on systems. That is the ceiling you are hitting.
For Broken Arrow manufacturers and healthcare operators, revenue growth that creates operational chaos rather than margin is the clearest signal that infrastructure hasn't kept pace. More production volume with the same informal processes means more errors, more rework, and more owner involvement, not more profit.
People are busy but results are inconsistent. There is no clear ownership. Meetings go in circles. The same problems keep coming back. These are systems problems, not people problems.
A Broken Arrow business owner should be able to take a week away without the operation stopping or the phone ringing constantly. For most Broken Arrow founders in the $1M to $15M range, that is not yet true. That is an operational systems problem, and it has a specific solution.
Broken Arrow businesses that run without the owner are worth considerably more at exit than those that don't. Buyers in the Tulsa metro pay higher multiples for businesses with documented processes, accountable management teams, and operational systems that don't depend on founder presence. Building that now, regardless of when you plan to exit, is the single highest-value investment a Broken Arrow business owner can make.
Scissortail Fractional is based in Broken Arrow. Tyler Dickson is connected in the Edmond Chamber community and knows the local business environment firsthand.
For Broken Arrow businesses, a typical engagement includes on-site working sessions in Broken Arrow or the Tulsa metro, process documentation for your specific operations, and direct access for operational decisions throughout the month. Manufacturing, healthcare, and professional services each have distinct operational challenges, the work is built around your specific business, not a generic COO framework.
An operations manager executes within defined parameters. A fractional COO brings senior leadership experience, builds the systems and structure, and helps you figure out what the role should look like before you hire it full time. Many engagements end with the client ready to make a permanent hire.
No. Operational and systems work is done in collaboration with your team regardless of where your customers are located. The geography of your customer base does not change the engagement.
Operational engagements typically run 6 to 12 months because changing how a business operates takes time. We start with a defined scope and revisit it regularly. Nothing is open-ended.
Because Scissortail Fractional is actually here. Tyler Dickson lives in Broken Arrow, is connected in the local business community, and understands the market. You are not getting a national firm with a local phone number.
No pitch. No deck. A straight conversation about your Broken Arrow business and whether Scissortail is the right fit to help.
The hub page for fractional COO services across Oklahoma including all city pages and related resources.
Financial leadership for Broken Arrow businesses, from the same locally-based firm.
COO services for businesses based in OKC proper.
Operational review and improvement for businesses that need a diagnostic before committing to a longer engagement.
Advisory for family-owned Broken Arrow businesses navigating transitions, succession, and multigenerational planning.
General business consulting services for Broken Arrow-area companies.